Quote request privacy
How Sparks Ultimate Solutions handles information you choose to send.
What your request contains
We collect your name, contact details, selected service, project requirements, preferred timing, and any address, map position, work outline, notes or photos you provide. Location permission and photos are optional. Website enquiries can use a worldwide business location.
How we use it
We use this information to review the work, prepare estimates, discuss availability and communicate with you about your enquiry or job. We do not publish customer requests or photos. The business dashboard restricts access to authorised owner accounts.
Service providers
The website uses hosted database and private file storage. Configured email services process notification and acknowledgement messages. Google Maps processes address searches and map interactions when you use the interactive map. Cloudflare Turnstile checks requests for spam. These providers have their own privacy practices.
Photos and sensitive details
The form prepares photos in your browser before upload. Please avoid uploading passwords, payment information or unrelated private information. Take roof photos from the ground. Photo descriptions are customer supplied; automatic photo interpretation is not provided.
Access and removal requests
To ask about your stored enquiry, correct details or request removal, contact Sparks with your quote reference. Retention and removal requests are handled by the business; the system does not automatically delete job records.
Work applications
If you apply to work with Sparks, we store the contact details, work eligibility, skills, experience, availability, self-reported training records and optional PDF resume you provide for private recruitment review. An application does not confirm an available vacancy or an employment offer. Contact Sparks to request correction or removal.
Optional connected services
When enabled, AI support messages and optional voice recordings are processed by OpenAI. Review voice transcripts before sending messages and review draft quotes before submitting the quote form. Avoid sensitive information. Chat history stays in page memory; a draft you choose to review is temporarily kept in this browser tab and removed on transfer. Provider processing and retention policies apply. Recruitment applications and resumes are not sent to the assistant. SMS alerts use Twilio, approved appointments use Google Calendar, and hosted payments use Stripe. Card details are entered on the payment provider’s page. Google Routes can estimate travel from Bradford to a submitted project location. The translation tool sends approved static interface text, not customer requests or resumes. These services remain unavailable until configured.
Sparks WorkHub
The private team workspace stores approved members’ sign-in identity, roles, job assignments, schedules, clock events and breaks, timesheet approvals, field reports and photos, job messages, time-off requests and meeting links. Access is checked on the server. Owners manage membership and approved-hours exports; managers oversee operational records; employees access assigned jobs and their own time and requests. Operational changes are logged. Records are not public and are not automatically deleted. Contact Sparks for correction or retention questions. WorkHub does not process payroll, tax payments or integrated calls.
Website client workspace
The private website workspace stores your sign-in account ID, profile, consultation bookings, review and maintenance requests, assigned website projects, shared messages, content checklists, private files, milestones, design feedback and decisions, change requests, handover instructions, invoice records and imported search reports. Saved form drafts are private to your account and expire after 30 days. Read markers support unread-message indicators. When configured, hosted Stripe checkout processes card payments; card details are not collected by this website. Signed payment notifications update invoice status. Access is checked against the assigned account ID, not an email match. Decisions and operational changes are logged. Files are stored privately and are downloaded only after an access check. Email notifications use the configured email provider when enabled; provider acceptance does not guarantee inbox delivery. PageSpeed and Search Console links open Google services. Search reports are manually imported by Sparks and are not a live Google account connection. Records are not automatically deleted. Contact Sparks about access, corrections or retention requests. Never upload passwords, payment information or confidential identity documents.